You may request a return by yourself from your account by following the procedure below:
i. Log in to your OLX Mall Account
ii. Go to your ''Returns & Refunds'' at the bottom OR 'My Account' at the top of the website
iii. Select 'My Orders' and click on 'Start my Return' at the bottom of your order which you want to return
iv. Select the item(s) you want to return along with the return reason and images
v. Choose the Refund option and Return Method
vi. Click on ''Confirm Return'' and the return request is initiated.
Follow the instructions mentioned on the return summary, this summary will also be sent to your registered email address. You may only be able to initiate a return if your order is in a delivered state and 14 days have not lapsed.
Total time required from pick up to Quality check decision for Non-Bulky item will be around 4 working days, whereas, for Bulky pick up to Quality check decision, 7 days will be required.
For further assistance, you may call our helpline 042-111 111 000 or connect to us via Live Chat.